Terms & Conditions 1flex – Complete Platform Usage Guide

1. Introduction & Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member") and 1flex ("Platform", "Company", "We") regarding your use of the 1flex online betting platform, accessible via our website and related services operated by our company.

1flex is an online betting platform operating as a digital entertainment service for Malaysian users, offering Live Casino, baccarat, blackjack, progressive jackpots, lottery, sports match odds including Malaysia Super League and EPL football, as well as badminton betting.

Continued use of the 1flex platform after any amendment takes effect constitutes full acceptance of the revised terms. It is the member's responsibility to review this Terms & Conditions page periodically to stay informed of the latest version in force.

2. Member Eligibility

1flex services are available exclusively to individuals who meet all of the following eligibility criteria:

• Aged at least 18 years of age at the time of registration and throughout continued use of the platform.
• Residing in or physically located within a territory where the use of this platform is lawful under applicable local laws.
• Have full legal capacity to enter into a binding agreement under Malaysian law.
• Not listed on any active gambling self-exclusion programme in Malaysia or the relevant jurisdiction.
• Registering under your own name and not on behalf of any third party.

3. Account Registration & Member Responsibilities

Each eligible individual is only permitted to register and maintain one account on the 1flex platform only. Multiple account registrations — whether using the same identity, different details, or through a third party — are strictly prohibited and may result in:

• Immediate closure of all associated accounts without prior notice.
• Forfeiture of all credit balances, unwithdrawn winnings, and unused bonuses.
• Permanent ban from the 1flex platform.
• Legal action where fraud or illegal activity is involved.

During registration, you are responsible for providing accurate, truthful, and current information. Required details include your full name as shown on your official Malaysian identification document, an active Malaysian phone number, and a valid email address. 1flex reserves the right to request identity verification through supporting documents before processing your first withdrawal or at any time deemed necessary.

4. Deposits & Payment Methods

1flex supports a wide range of Malaysian digital payment methods for crediting deposits to your account. All accepted deposit methods are:

• The minimum deposit per transaction is RM20.
• The maximum deposit per transaction depends on the selected payment method and may vary over time.
• All deposits must be made in Malaysian Ringgit (MYR) only.
• Deposits must be made from an account or digital wallet registered in the same name as the member's 1flex account.
• 1flex does not accept deposits from third-party credit cards, anonymous accounts, or sources that cannot be verified.
• Deposit processing times are within 60 seconds for most listed methods. Delays caused by third parties (banks, e-wallet operators) are beyond 1flex's control.

5. Withdrawal of Winnings

1flex members are entitled to withdraw eligible winnings and credit balances at any time, subject to the following conditions:

• The minimum withdrawal per transaction is RM50.
• Daily withdrawal limits vary by membership tier — standard members may withdraw up to RM5,000 per day, while VIP members enjoy higher limits.
• Withdrawals may only be made to a bank account or e-wallet registered under the same name as the 1flex account.
• Withdrawals are processed within 1 to 3 hours of the request being approved.
• Each member's first withdrawal requires a completed identity verification (KYC) before it can be processed.
• Credit balances derived from bonuses that have not met the rollover requirements are not eligible for withdrawal.
• 1flex reserves the right to place a temporary hold on withdrawals while an investigation is ongoing if suspicious activity is detected on the account in question.

6. Bonuses, Promotions & Rewards Programme

1flex offers a variety of bonuses and promotions from time to time for Malaysian members. All offers are subject to the specific terms stated in each promotion as well as the following general conditions:

• Each bonus has its own rollover requirements (wagering requirements) that must be met before any bonus credits or associated winnings can be withdrawn. Specific rollover requirements are stated in the terms of each promotion.
• Bonuses may only be claimed once per offer unless otherwise explicitly stated.
• 1flex reserves the right to withdraw or modify any bonus at any time if there is evidence of abuse or fraud.
• Bonuses may not be transferred to other members or converted directly into cash.
• Games eligible to contribute towards rollover requirements may vary by promotion. Please refer to the specific promotion terms for more details.
• Members found using more than one account to claim bonuses will have all their bonus claims voided.

The 1flex VIP Program offers exclusive benefits to loyal members, including higher withdrawal limits, private Live Casino tables, weekly cashback, and dedicated account management. VIP membership is determined based on gaming activity and cumulative deposits over a set period.

7. Game Rules

All games available on the 1flex platform — including Live Casino, baccarat, blackjack, jackpot, lottery, and football and badminton match odds — have specific rules accessible within each game's interface. In general, the following common rules apply:

• All confirmed bets are final and cannot be cancelled once a round has begun.
• In the event of a technical issue affecting game outcomes, 1flex reserves the right to void the round in question and return the wagered credits to the member.
• Live Casino game outcomes are determined by real dealers visible via HD streaming and cannot be disputed based on suspicion alone without concrete evidence.
• For software-based games, outcomes are determined by an independent, certified third-party RNG (Random Number Generator) system that ensures fair and unbiased results.
• Minimum and maximum bet limits for each table or game are clearly displayed before you join. Bets placed outside the set limits will not be accepted by the system.
• Winnings are automatically credited to your 1flex account balance after each successful round or draw.

8. Prohibited Activities

The following activities are strictly prohibited on the 1flex platform and may result in immediate account closure:

• Fraud & Misconduct: Any attempt to defraud the platform, other members, or the payment system in any manner.
• Use of Automated Software: The use of bots, automated scripts, artificial intelligence software, or any tools that automate in-game actions is strictly prohibited.
• Collusion: Collaborating with other members to unfairly influence game outcomes, including in live casino games.
• Money Laundering: Using the 1flex platform to launder money or transfer funds derived from illegal activity.
• Bonus Abuse: Creating multiple accounts or using dishonest methods to claim bonuses more than once.
• Hackers & Security Exploits: Attempting to exploit any technical vulnerabilities in the 1flex system for unauthorised advantage.
• Disclosure of Other Members' Information: Collecting, storing, or sharing the personal information of other 1flex members without their consent.

9. Account Suspension & Closure

1flex reserves the right to suspend or close a member's account at any time for the following reasons without prior notice:

• Violation of any part of these Terms & Conditions.
• False identity verification or inaccurate registration information.
• Suspected activity related to fraud, money laundering, or financial crime.
• Any attempt to compromise the integrity of the games or the platform's systems.
• Requests from relevant Malaysian authorities.

Members who wish to voluntarily close their account may do so through their account settings or by contacting 1flex customer support. Any eligible credit balance will be returned upon completion of the required verification process within 5 business days.

In the event of account closure due to a breach of terms, 1flex's decision regarding any credits, winnings, or bonuses is final and not subject to appeal unless accompanied by substantial evidence disproving the alleged violation.

10. Liability Limitations & Disclaimers

1flex provides this platform on an "as is" and "as available" basis. While we make every effort to ensure smooth and uninterrupted operation, we do not guarantee that the platform will always be free from downtime, errors, or technical issues.

• 1flex is not liable for any losses arising from service interruptions, connectivity issues on the member's end, or technical failures beyond the platform's control.
• Verified and credited game results cannot be disputed on the basis of alleged technical errors unless supported by system logs that can be verified by the 1flex technical team.
• 1flex makes no guarantee that this platform is suitable for any particular purpose or that it meets your specific requirements.
• Under no circumstances shall 1flex's maximum liability to any member exceed the total amount deposited by that member in the 30 days preceding the claim.

11. Privacy & Data Protection

1flex takes the privacy and protection of members' personal data seriously. The collection, processing, and storage of personal data is carried out in accordance with Privacy Policy of ours that is separate and in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

• Members' personal data is collected solely for legitimate purposes related to the operation of the 1flex platform.
• All data is stored with 256-bit SSL encryption and protected against unauthorised access.
• 1flex does not sell, lend, or share members' personal data with third parties for marketing purposes without the member's consent.
• Members have the right to request access to their personal data or to request corrections to inaccurate data by contacting the 1flex support team.

Please refer to Privacy Policy us for full details on how 1flex manages your personal data.

12. Responsible Gaming

1flex is committed to responsible betting practices and the well-being of our members. We provide a range of tools to help members manage their betting habits in a healthy way:

• Deposit Limits: Set daily, weekly, or monthly deposit limits through your account settings.
• Betting Limits: Set a maximum wager limit per round or per session.
• Session Time Limit: Set a session time limit and receive alerts when you are approaching it.
• Temporary Break: Activate a cooling-off period ranging from 24 hours to 6 months.
• Permanent Self-Exclusion: Permanently close your account if needed.

If you or someone you know is struggling with problem gambling, please contact Malaysia's national helpline at 1800-88-8000 or visit Responsible Gaming section for further resources and assistance.

13. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws applicable in the jurisdiction where 1flex is licensed. Any dispute arising from or in connection with the use of the 1flex platform shall be resolved through the following procedure:

1. Internal Resolution: Members are required to first submit a complaint to the 1flex customer support team via email at support@1flex.fun. We are committed to investigating all complaints and providing a response within 5 business days.
2. Negotiation: If the internal resolution is unsatisfactory, both parties agree to attempt resolution through good-faith negotiation over a 30-day period.
3. Arbitration: If negotiation fails, the dispute will be referred to independent arbitration in accordance with procedures set by the relevant regulatory authority.

During the dispute resolution period, members may not initiate any legal proceedings except to seek interim relief to prevent irreparable harm.

14. Contact Us

If you have any questions, concerns, or complaints regarding these 1flex Terms & Conditions, our team is ready to assist you through the following channels:

• Email: support@1flex.fun – for written enquiries and official documentation.
• Live Chat: Available 24/7 via the chat icon on the 1flex platform — target response time under 3 minutes.
• FAQ: Visit FAQ section for answers to frequently asked questions.