At 1flex, the privacy and security of your personal data is a priority we take seriously. This Privacy Policy clearly explains how we collect, use, store and protect your information as a member of the 1flex online betting platform in Malaysia.
This isn't just a promise on paper — it's how we operate every single day when handling your personal data.
All data transmitted between your device and 1flex servers is protected with 256-bit SSL encryption — the same standard used by leading Malaysian banking institutions such as Maybank and CIMB. No third party can intercept or read your information in transit.
1flex has never and will never sell, lend or share members' personal information with advertisers, data brokers or any third party for commercial purposes without your written consent. Your data belongs to you — it is not a business asset of ours.
All of 1flex's data management practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We collect only the data that is necessary, retain it only for as long as required, and give you full rights to access or correct your data.
Your 1flex account password is never stored in plain text on our servers. We use industry-standard one-way hashing algorithms — meaning even 1flex's internal team cannot view your actual password.
As a 1flex member, you have the right at any time to request a copy of the personal data we hold about you, request corrections to inaccurate information, or request deletion of your data, subject to applicable legal and operational requirements.
1flex's security monitoring system operates around the clock, 24 hours a day, to detect any suspicious activity, unauthorised access attempts, or anomalies that could potentially compromise the data security of our members across Malaysia.
Important Note: This Privacy Policy sets out 1flex's personal data management practices in detail. By registering for or using the 1flex platform, you confirm that you have read and understood this Privacy Policy and agree to the way we manage your personal data as described herein.
1flex ("we", "platform", "company") takes its responsibility towards member privacy seriously. This Privacy Policy explains how 1flex collects, uses, stores, protects and, in certain circumstances, discloses your personal data when you use the 1flex online betting platform.
This policy applies to all registered 1flex members in Malaysia, visitors to our website, and anyone who interacts with the services provided by the 1flex platform — including live casino, baccarat, blackjack, jackpot, lottery, Malaysia Super League and EPL match odds, as well as badminton betting.
Legal Basis: 1flex complies with Malaysia's Personal Data Protection Act 2010 (PDPA) across all our personal data management practices. We collect and process your personal data on the basis of contractual necessity (to fulfil our service agreement with you), legitimate interest (for platform security) and, in certain cases, with your explicit consent.
If you have any questions about this Privacy Policy or how 1flex manages your personal data, please contact us through the channels listed in Section 13 of this document.
1flex collects various categories of personal data depending on the nature of your interaction with our platform. The following outlines the types of data we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth, gender | Mandatory |
| Contact Information | Malaysian phone number, email address, residential address | Mandatory |
| Financial Information | Malaysian bank account numbers, digital wallet details (TnG, GrabPay, etc.) | For withdrawals |
| Platform Usage Data | Game history, betting records, deposit and withdrawal transactions | Automatic |
| Technical Data | IP address, device type, operating system, web browser, session logs | Automatic |
| Cookie Data | Session cookies, user preferences, usage analytics data | Automatic |
| Communications | Records of customer support conversations, emails, and feedback | Where applicable |
We only collect data that is genuinely necessary for the stated purposes. 1flex does not collect sensitive data such as health information, religious beliefs or the political views of our members.
1flex collects your personal data through various channels as you interact with our platform:
Data from Third Parties: In certain cases, 1flex may receive information about you from third parties such as identity verification service providers or fraud prevention agencies, solely for security and legal compliance purposes.
1flex uses the personal data it collects for the following purposes, all of which are directly related to delivering the platform's services to you:
1flex does not use your personal data for any purpose beyond those stated above without first obtaining your consent. Should we wish to use your data for a new purpose, you will be informed and given the option to agree or decline.
1flex does not sell, lend or share members' personal data with third parties for marketing or commercial purposes without your explicit consent. However, there are limited situations where data sharing is necessary for legitimate purposes:
In all permitted cases of data sharing, 1flex ensures that the receiving party is bound by confidentiality and data protection obligations that are equivalent to or stricter than the standards we apply ourselves.
The personal data of 1flex members is protected through multiple layers of technical and organisational controls designed to prevent unauthorised access, data loss or misuse:
Data Retention Period: 1flex retains members' personal data for as long as necessary to fulfil the purpose for which it was collected — typically for the duration of active membership plus any additional period required by Malaysian law (generally 7 years for financial records under the Income Tax Act). After this period, data will be securely deleted.
While we take all reasonable steps to protect your data, no security system is 100% foolproof. In the event of any material data breach that may affect your interests, 1flex is committed to notifying you within a reasonable timeframe in accordance with applicable legal requirements.
The 1flex website uses cookies and similar tracking technologies to enhance the user experience, maintain login session security and collect usage analytics that help us improve the platform.
Types of cookies used by 1flex:
You can manage your cookie preferences through your web browser settings. However, disabling mandatory cookies may affect the functionality of the 1flex platform and your ability to log in or play.
As a 1flex member based in Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA) in relation to the personal data we process:
You have the right to request a copy of the personal data 1flex holds about you. We will fulfil this request within 21 days as required under the PDPA.
If any personal data we hold about you is inaccurate or out of date, you have the right to request a correction and 1flex will make that correction within a reasonable timeframe.
For data processing that is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting your continued use of the 1flex platform.
In certain circumstances, you have the right to object to the processing of your personal data by 1flex, particularly where processing is carried out for direct marketing purposes.
You may request the deletion of your personal data once it is no longer needed for its original purpose, subject to any legal record-keeping obligations that override this right.
Where applicable, you have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
To exercise any of the above rights, please contact the 1flex privacy team by email at support@1flex.fun stating the right you wish to exercise and sufficient information for us to verify your identity before processing the request.
The 1flex platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
Should 1flex discover that personal data belonging to an individual under 18 has been collected without our knowledge — whether through dishonest registration or otherwise — we will take immediate action to delete that data, close the account in question, and carry out all necessary steps in accordance with applicable law. Parents or guardians who are concerned that their child has registered with 1flex are urged to contact us without delay.
In operating the 1flex platform, certain personal data may be processed or stored on servers located outside Malaysia — for example, by the cloud infrastructure providers or international game software providers we work with.
Where such data transfers occur, 1flex ensures that:
Core personal data of Malaysian members — including identity and financial information — is stored on primary servers located in jurisdictions with recognised data protection laws.
The 1flex platform may contain links or references to third-party websites, services or resources. This 1flex Privacy Policy does not apply to those third-party websites or services.
1flex is not responsible for the privacy practices or content of third-party websites that may be accessed through links on our platform. We encourage you to read the privacy policy of every third-party website you visit before providing them with any personal information.
Third-Party Payment Methods: When you use Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX to deposit into 1flex, you are interacting with third-party systems that have their own privacy policies. 1flex only receives confirmation that a payment has been successfully made — we do not store your PIN, password, or full e-wallet account details.
1flex reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data management practices, new legal requirements, or changes to platform operations.
When there are material amendments to this Privacy Policy, we will:
Your continued use of the 1flex platform after any amendments take effect constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of the latest version of the 1flex Privacy Policy.
If you have any questions, concerns or complaints regarding how 1flex handles your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels:
We aim to respond to all written privacy enquiries within 5 business days. For formal data subject rights requests under PDPA, the maximum processing time is 21 days from the date a complete request is received.
Complaints to Authorities: If you are dissatisfied with how 1flex has handled your privacy enquiry after contacting us, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia (JPDP), which oversees PDPA 2010 compliance in this country.
Data security isn't just a promise — it's how we operate every day. Join over 500,000 Malaysian members who already trust 1flex as their online betting platform of choice. Sign up for free today and play with complete peace of mind.
Betting carries risk. Please gamble responsibly. For individuals aged 18 and above only. | Responsible Gaming Guide